Refund Policy
Our foremost objective is to deliver exceptional services that not only meet but exceed your expectations. We are dedicated to providing solutions that resonate with your vision and business requisites. Nevertheless, we recognize that circumstances may arise where you find it necessary to request a return or refund.
Kindly peruse our return and refund policy attentively to comprehend how we manage such occurrences.
Initial Consultation and Agreement
Prior to initiating any tangible work or product deliver, we will engage in communication with you to ensure that the service aligns with your requirements. We will examine the scope, timelines, and any potential additional costs. Throughout this phase, you will have the opportunity to address any concerns or queries you may have.
Refund Scope
Should you wish to cancel the services or purchase of product due to any reason before the commencement of any work or dispatch of product(s), we will offer a full refund of any payments made.
In case, if the services has been rendered or product(s) has been dispatched, we shall evaluate the associated costs and then will decide customer refund entitlement on case to case basis.
Refund Request Process
To initiate a refund, please communicate with our customer support team in writing via email at [email protected]. Your request must include:
- a) Your full name and contact details.
- b) Project particulars, including the project name, payment amount, and date of agreement.
- c) A comprehensive explanation of the reason for the refund or cancellation request.
Refund Handling
Upon receipt of your refund request, we will assess it within 24 hours and evaluate the validity of the request based on the circumstances. If necessary, we may request additional information or clarification. If your refund request is approved, we will process the refund within 7 working days using the original payment method. Please note that the refund may take additional time to reflect in your account, depending on your payment provider’s policies.
Dispute Resolution
We are committed to promptly resolving any issues or concerns you may encounter. If you are dissatisfied with our services or encounter challenges with your product or services, please reach out to us immediately. We will endeavor to collaborate with you to find a satisfactory resolution.
Policy Amendments
We retain the right to modify this return and refund policy at our discretion. Any updates or revisions will be posted on our website, and the amended policy will be applicable to all future projects.
At Quick Energy Services LLC, we hold your satisfaction in high regard and strive to deliver the utmost level of service. Should you have any questions or concerns regarding our return and refund policy, please feel free to reach out to us at [email protected].
Last Updated: December 13th, 2023.